Does Frédéric Dimanche, director of the Ted Rogers School of Hospitality and Tourism Management at Ryerson University in Toronto, feel comfortable staying in a hotel right now? The answer is, yes. He compares it to climbing: “As a mountain climber, I know that to survive you have to manage risks and protect yourself,” he says. “Like mountain climbers, travellers have to do their part in keeping themselves – and others – safe.” And that includes doing a little pre‑booking research. This summer, Dimanche flew to France and was impressed by the pandemic‑related intel he got from his hotel, beginning with what he found on its website before he booked (“they did a good job reassuring me that all precautions were taken”). He was also pleased by his warm welcome at check‑in (“it seemed they were making an extra effort to thank people for staying”), but was a little less impressed by the limited food service. Still, it was a positive experience – one he plans to have again soon, when he returns to Europe to visit family.
Whether you’re embarking on a staycation, an extended workation or are just giving up and going glamping, here’s how hotels are adapting to keep you safe.